Refund Policy
1. Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement. You can inform us by:
- Email: infocenter@glixarexphunlaxx.world
- Postal mail: Vondellaan 47, 2332 AA Leiden, Netherlands
2. Withdrawal Period
The withdrawal period will expire 14 days after the day on which you acquire physical possession of the goods.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of Withdrawal
If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
4. Return of Goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
5. Conditions for Return
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging
- The product must be unused and unopened
- The return request must be made within 14 days of receipt
- You must provide proof of purchase
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized
- Goods which are liable to deteriorate or expire rapidly
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
7. Refund Processing
Once we receive and inspect the returned product, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at infocenter@glixarexphunlaxx.world.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Please provide photos of the damaged or defective item when contacting us.
10. Shipping Costs
If you are returning an item due to our error (wrong item, damaged item, or defective item), we will cover the return shipping costs. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.
11. Contact Us
If you have any questions about our refund policy, please contact us at:
Email: infocenter@glixarexphunlaxx.world
Address: Vondellaan 47, 2332 AA Leiden, Netherlands